1) Scope
This Privacy Policy applies to the website operated by EL ARBOL DE LOS RECUERDOS SL. and to the personal data processed when you browse the website, contact us, request enrollment, or otherwise communicate with us. It does not cover third-party websites or services that may be referenced in our educational content.
2) Personal data we collect
We may collect the following categories of personal data:
- Identification and contact details: name, email address, phone number.
- Enrollment-related information: selected course, learning goals, experience level, and any details you include in your message (for example, your province or city in Canada).
- Basic technical and usage data: approximate device and browser information, and cookie preference status (accepted or rejected optional cookies).
3) How we collect data
- Directly from you when you complete our enrollment or contact forms.
- When you email us at our corporate address.
- Through cookies and similar technologies as described in our Cookies Policy.
4) Purposes of processing
We process your personal data for the following purposes:
- To respond to your inquiries and communicate with you about courses and enrollment steps.
- To manage enrollment requests, confirm suitability of course level, and coordinate scheduling.
- To maintain internal records of communications and requests for service quality and continuity.
- To protect the website and prevent abuse, spam, and security incidents.
- If optional analytics cookies are accepted, to understand aggregated usage patterns and improve the website experience.
5) Legal bases (Spain / EU framework)
As a company established in Spain, we process personal data under applicable Spanish and EU data protection principles. Depending on the situation, the legal basis may include:
- Performance of pre-contractual steps or contract: handling your enrollment request and related communications.
- Consent: for optional cookies and for being contacted via the contact form consent checkbox.
- Legitimate interests: maintaining basic security, preventing fraud, and ensuring the continuity of communications.
- Legal obligations: where applicable (for example, compliance requests).
6) Data retention
We keep personal data only for as long as necessary for the purposes described above:
- Enrollment and contact requests: retained for the time needed to respond and manage the request, and then for a reasonable period to maintain service continuity and internal record-keeping.
- Cookie preferences: stored locally in your browser storage until you clear it or change your choice.
Retention periods may be extended where necessary to comply with legal obligations or to establish, exercise, or defend legal claims.
7) Data recipients and transfers
We do not sell personal data. We may share limited personal data with service providers that help us operate the website and communication workflow (for example, hosting or technical support), strictly for the purposes described in this policy and under appropriate confidentiality and security obligations.
Our learners are located in Canada and communications may occur across borders. When personal data is processed outside Spain, we take reasonable steps to ensure appropriate safeguards consistent with applicable data protection requirements.
8) Your rights (including users in Canada)
You may request the following in relation to your personal data:
- Access: confirmation whether we process your data and a copy of relevant information.
- Rectification: correction of inaccurate or incomplete data.
- Deletion: removal of data where legally possible.
- Restriction: limitation of processing in specific cases.
- Portability: receiving certain data you provided in a structured format where applicable.
- Objection: objecting to processing based on legitimate interests where applicable.
- Withdrawal of consent: where processing is based on consent, you can withdraw it at any time, without affecting prior processing.
To exercise your rights, email [email protected]. We may ask for reasonable information to verify your identity and understand your request.
9) How to request deletion of your data
If you would like your data deleted, send an email to [email protected] with the subject line “Data deletion request”. Include the email address you used to contact us and any relevant context (such as the course you selected) so we can locate your record. We will respond and process the request where legally permitted.
10) Cookies and similar technologies
We use essential cookies to ensure the website works and optional analytics cookies to understand usage. You can accept or reject optional cookies using the cookie banner controls. For full details, please read our Cookies Policy.
11) Security
We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, but we work to reduce risk and maintain appropriate safeguards.
12) Children’s privacy
Our educational content may include programs for young learners, but enrollment and communications should be handled by a parent or legal guardian when required. If you believe a child’s personal data has been provided to us without appropriate authorization, please contact us so we can review and, where appropriate, delete the information.
13) Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in practices or legal requirements. When we update it, we will revise the “Last updated” date at the top of this page. Continued use of the website after updates means you accept the revised policy.
14) Governing law
This Privacy Policy is governed by the laws of Spain. Any disputes related to this policy shall be subject to the jurisdiction of the competent courts in Spain, without prejudice to any mandatory consumer protections that may apply.